Samsung Canada announces silver award at the International Prix de l'expérience du client pour sa campagne « Restez à la maison, restez en sécurité »

Samsung Canada announces silver award at the International Prix de l’expérience du client pour sa campagne « Restez à la maison, restez en sécurité »

Samsung Canada is recognized in the «Best customer experience in crisis» category for port-à-porte repair service during the COVID-19 pandemic.

Samsung Electronics Canada is in the highest honor of reporting « the best customer experience in crisis » pour sa campagne « Silver dans la cadre du Prix International de l’experience du client (ICXA) for Restez à la maison, secure it » . The «Sleep at home, sleep safe» campaign that allows Canadians to rest in safety and stay connected during the COVID-19 pandemic, thanks to the porte-à-porte repair service exclusively for Canadians.

The ICX award to recognize excellence in discovery and customer experience at the world level. The «Best customer experience in crisis» category recognizes companies that maintain and improve customer experience during the COVID-19 pandemic or any other regional crisis. Samsung Canada won the silver award in the category.

« We declare that we shamelessly honor our commitment by providing customers with a practical, transparent and accessible service without paying », a statement Frank Martino, vice president of general services, Samsung Canada. « I sincerely appreciate the members of our important service team for the first ligne d’avoir fait preuve d’une collaboration, d’une Innovation and d’un engagement inégalés for ofirce aux consommateurs canadiens. »

At the first start of the COVID-19 pandemic, Samsung, which was temporarily the headquarters of reçu l’ordre de rendezvous de reparation sans rendezvous, launched the “Restez à la maison, restez en sécurité” campaign for long-term interaction. The history of managing its customers in a secure and connected way guarantees an exceptional customer-level prestación of service. The campaign «Restez à la maison, restez en sécurité» guarantees the tranquility of the stressantes and uncertainties, to offer helpful customers cueillette and contactless free returns, pour les clients sous guaranteee et hors guarantee.

Samsung developed the service partout au pays to respond to various requests from Canadian customers. For example, kitchen residents may not be able to use utensils on the car curb, but there are more kitchen options at the reception for repairs to small electrical appliances. Major appliance electronics devices have the option to select the « dance in the garage », this service has never been offered alongside an original equipment manufacturer.

To ensure that exceptional customer experience standards are continued to be met, Samsung misplaced equipment fabrication and safety protocols originating in Canada by re-measuring devices on a client port. three days delay.

In addition, the service continues to offer Canadian or Samsung valuable customers options for their recovery practices and security. You can catch the benefits Repair service for Galaxy ici devices.

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